Frequently Asked Questions (F.A.Q.)
- What information will the customer be able to view by way of the portal?
Click here to view - What does the Electronic Access Agreement form say?
Click here to view - Do customers have to visit a branch to sign up?
No. You may contact a Customer Service Representative or your Account Executive or email info@jsjohnson.com for assistance. - How exactly does the sign-up process work? Does the customer receive an email etc.?
Once you have provided your proper name, e-mail address and agreed to the terms of use, you will receive an e-mail prompting you to activate and change your automatically generated password. This will allow us to upload your personal data. - Are customers able to change their passwords online without needing to contact a branch?
Yes. - Will JSJ allow partial payments online via the portal?
Yes, subject to prearranged payment terms.
Clients can make Direct Deposit payments through select banks. They may also use our Credit Card Payment Form to make payments via the portal. - Are clients allowed to make any other changes to their account information (e.g. change postal address) via the portal?
Changes may be requested via the portal. - How long does it take after signing up for the details to become available?
Within 48 hours. - What are the timeline expectations for availability of details after a client has made a payment?
Account balances are updated at the beginning of each month. - Are commercial policy details available?
Currently clients are only able to view personal line policies (motor, home, travel, and private marine).